HookSupport - FAQ | On-Demand Drupal Support

How is git called into the picture in the development process?

ans: We recommend git for development and deployment as it is easy to track all the changes to the code base and ease of deployment. If you are using git for your site, we would require commit access to the git repository.

In which format should the site be shared for setting up in the development environment?

We would need commit access to the git repository of the site along with the files and database in compressed format.

How is the deployment to live environment done?

ans: Ideally we would need access to a test site along with access to the git repository. All changes to the code will be deployed through git. Files that need not be committed will be transferred via hosting panel or FTP.

Would there be flexibility to transfer unused hours of a month to next month?

ans: No. There is no carry forward.

How much time will it take to set up development environment?

ans: The time required to setup the local environment depends on the site. A plain Drupal site can be setup within less than half an hour.

Would the client be able to call up the account manager. What would be the window for such calls?

ans: Yes. For 120 hours and 160 hours plans, we provide unlimited call (Skype/ Voice) and email support. For $1 trials unlimited email support only. For all other plans, unlimited email support and 5 call instances a month.

How would the sprints be organized for work on HookSupport?

ans: HookSupport work is not carried out on a sprints basis but will be carried on a daily basis and billed accordingly. You purchase a chunk of time If the work exceeds the time you would need to renew your purchase.

Is there a free trial?

ans: If you are choosing the “Updates Only” plan, you will get a 30 day free trial. For every other plan there is no free trial. The reason for this is because it will take a certain amount of developer time to set up a project development environment.

Is it possible to interact with the developers?

ans: Yes, all your queries will be conveyed through to a developer and he/she will respond ASAP. Although live/telephonic support will not be provided, your queries will be addressed in time.

How is the initial setup done?

ans: Initial Setup includes things like setting up a development environment, version control, and local environment. This is a one time process and is the same for every new website given to us.

FAQ